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SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO（具體職責(zé)包括但不限于）: BASIC FUNCTION（基本職能）: ● Responsible for managing overall service order process through SAP, including quotation, cost calculation, service order forecast, order entry, repair sales KPI and service centre inventory management. ● 負(fù)責(zé)通過(guò)SAP管理服務(wù)訂單的整個(gè)流程。整合服務(wù)的整個(gè)計(jì)劃流程，同時(shí)負(fù)責(zé)維修分析服務(wù)訂單的預(yù)測(cè)，以及訂單輸機(jī)，實(shí)現(xiàn)銷售KPI， 同時(shí)負(fù)責(zé)庫(kù)房管理。 ● 通過(guò)SAP管理維修中心維修訂單，熟練使用SAP系統(tǒng)準(zhǔn)確、及時(shí)錄入維修訂單。倉(cāng)庫(kù)管理，辦公室文件整理、歸檔。參考維修產(chǎn)能狀態(tài)協(xié)助維修中心經(jīng)理制定維修日計(jì)劃、月計(jì)劃，并督促完成。 PRIMARY DUTIES（主要職責(zé)）: ● Familiar and utilize SAP to manage service order, including enquiry creation, quotation, price confirmation, returned seal registering, order entry, procurement request release, wok order release, TECO and billing. ● 利用SAP管理服務(wù)訂單，包括從創(chuàng)建服務(wù)訂單、報(bào)價(jià)、確認(rèn)報(bào)價(jià)、零件接收、TECO、開(kāi)發(fā)票整個(gè)流程 ● Be familiar with SAP SM model, ensure data up to date and accurate. Error rate is less than 3%. Using SAP to analyse service KPI. ● 熟練使用SAP SM模塊，及時(shí)、準(zhǔn)確錄入維修訂單，確保系統(tǒng)數(shù)據(jù)的準(zhǔn)確性。每年度維修訂單”系統(tǒng)狀態(tài)“和“用戶狀態(tài)”錯(cuò)誤率不超過(guò)3%。通過(guò)SAP來(lái)分析服務(wù)的KPI ● Provide service order output forecast and KPI analysis. ● 熟悉公司維修中心KPI，確保維修訂單數(shù)據(jù)的真實(shí)并盡力滿足KPI要求。每年度KPI超期不超過(guò)5% ● Responsible on tracking service order progress and timly coodinate with related function in order to meet customer needs. ● 負(fù)責(zé)服務(wù)訂單的跟進(jìn): 維修訂單的狀態(tài)跟進(jìn)，提醒、配合服務(wù)中心經(jīng)理跟進(jìn)維修訂單進(jìn)度。配合服務(wù)中心經(jīng)理完成各項(xiàng)維修任務(wù)，督促區(qū)域銷售及時(shí)下合同確保WCAO超期訂單數(shù)量不超過(guò)30個(gè)，及時(shí)收款確保TECO NO BILLING訂單的數(shù)量不超過(guò)30個(gè)。質(zhì)量反饋訂單的及時(shí)錄入及關(guān)閉。 ● Responsible to update order status and action required during daily accountability meeting. ● 負(fù)責(zé)在每天的服務(wù)晨會(huì)與服務(wù)團(tuán)隊(duì)溝通服務(wù)訂單的狀態(tài)和行動(dòng)計(jì)劃。 ● Work with central operation in Tianjin for the waiting part’s delivery, ensure the parts arrival on time. ● 負(fù)責(zé)與天津工廠運(yùn)營(yíng)團(tuán)隊(duì)就零件交付時(shí)間進(jìn)行日常溝通、督促。及時(shí)與運(yùn)營(yíng)團(tuán)隊(duì)及其它各維修中心協(xié)調(diào)緊急需求及超期需求。確保維修中心OTD數(shù)據(jù)的持續(xù)提升。 ● Propose continue improvement ideas based on the gap between service KPI target and actual performance. ● 根據(jù)服務(wù)KPI，以及與實(shí)際情況的差距，督促服務(wù)團(tuán)隊(duì)改善工作 ● Be responsible for service centre inventory management, including daily goods in/out, parts picking for work order, inventory counting, and customer inventory management based on agreement. ● 負(fù)責(zé)管理庫(kù)房。每年庫(kù)存零件至少一次進(jìn)行100%盤(pán)點(diǎn)，達(dá)到賬實(shí)相符率98%以上。及時(shí)收貨，檢查訂單到貨狀態(tài)。收貨及時(shí)率不低于99%，準(zhǔn)確出庫(kù)零件，COGI錯(cuò)誤為“0”， 訂單出貨準(zhǔn)確率達(dá)到100%。 ● Daily team and subsidiary activity administration. ● 服務(wù)中心日常的行政工作支持。負(fù)責(zé)辦公區(qū)域及庫(kù)房的5S管理 ; 負(fù)責(zé)辦公區(qū)域的衛(wèi)生，辦公室水電費(fèi)、電話費(fèi)繳納，負(fù)責(zé)分公司報(bào)稅、營(yíng)業(yè)執(zhí)照年檢。負(fù)責(zé)辦公室文件整理、歸檔工作。 ● Report all kinds of customer complaints to the relevant departments in a timely manner in the form required by the company ● 及時(shí)的將各類客訴以公司要求的形式報(bào)告給相關(guān)的部門(mén)。 ● Other duties as assigned. ● 公司安排的其他工作。 OCCUPATIONAL ENVIRONMENTAL, HEALTH AND SAFETY DUTIES（職業(yè)環(huán)境、健康及安全職責(zé)）: ● Cares for the environmental, health and safety of self and others. ● Follows workplace procedures and instructions at all times. ● Maintains tools, equipment, and facilities to make sure of safe performance and good OHS practice. ● Identifies and reports unsafe, unhealthy or hazardous working conditions. ● Uses personal protective equipment as required. ● Does not engage in practical jokes that could harm the health or safety of another person. ● 關(guān)心自身和他人的環(huán)境、健康和安全。 ● 始終遵守工作場(chǎng)所的程序和指示。 ● 維護(hù)工具、設(shè)備和設(shè)施，以確保安全性能和良好的職業(yè)健康安全實(shí)踐。 ● 識(shí)別并報(bào)告不安全、不健康或危險(xiǎn)的工作條件。 ● 根據(jù)需要使用個(gè)人防護(hù)設(shè)備。 ● 不參與可能危害他人健康或安全的惡作劇。 EDUCATION AND WORK EXPERIENCE REQUIREMENTS （學(xué)歷及工作經(jīng)驗(yàn)要求）： ● 本科及以上學(xué)歷，有機(jī)械專業(yè)或相近專業(yè)的教育背景Bachelor degree or above.Major on Mechanical engineering is preferred ● 至少3年以上機(jī)械行業(yè)的工作經(jīng)驗(yàn) At least 3 years’ experience in mechanical industry ● 熟練使用SAP軟件進(jìn)行訂單的日常操作 Good at SAP or other ERP system ● 數(shù)據(jù)分析技能，能夠依據(jù)SAP數(shù)據(jù)做出數(shù)據(jù)分析 Skill for data analysis. ● 精通EXCEL基本技能 Fluent on EXCEL. ● 熟練使用微軟辦公軟件如 MS Office (particularly Excel), MS Outlook, Fluent on Office, outlook tools ● 能夠使用英語(yǔ)作為工作語(yǔ)言進(jìn)行口頭和書(shū)面交流Can use English as a working language both in verbal and written. ● 保持與利益相關(guān)者良好關(guān)系的能力Ability to develop and maintain good relationships with related stakeholders. ● 工作態(tài)度熱情、積極主動(dòng)，良好的客戶服務(wù)意識(shí)Enthusiastic working attitude, proactive, good customer service awareness. ● 不計(jì)較個(gè)人得失，有奉獻(xiàn)精神 Dedication regardless of personal gains and losses ● 具有較強(qiáng)的責(zé)任心、團(tuán)隊(duì)協(xié)作精神及抗壓能力Responsible, teamwork spirit, able to work under pressure