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Essential Functions ● Define and prioritize resource requirements and manage resource assignments across projects. Monitor and manage utilization and productivity of Functional Department. Assess and document competency of staff to satisfy position responsibilities. Regularly set goals and evaluates and documents performance. Define recruiting strategies and staffing needs based on hard backlog. Define and implement department objectives consistent with broader office company objectives. Provide expert review and guidance for production of Data Management deliverables including CRF/e-CRF (case report form), database design and set-up, validation definition and programming, Data Management Plan and database deliverables to internal and external customers. Provide technical advice and solutions with internal and external customers to solve problems and improve efficiency. Participate in defining strategies for new processes and technology at either regional or global level. Ensure that staff is trained and compliant with current operating procedures and work instructions and project scope of work. Define and implement training/professional development strategy for Functional Department. Mentor staff members to develop Data Management process, system, and drug development expertise. Manage relationship with customer at both the project team level and with functional peers. ● Hold at least bi-monthly meetings with direct reports to discuss, at a minimum: project status, including timelines, delivery updates, financial aspects of the group or project, and potential risks, associated mitigation and support required; status of any initiatives that they may be involved in; the team's utilization rates; the direct report's training and other administrative obligations, such as Standard Operating Procedures (SOPs) and corporate training mandates; personnel issues; and career or training objectives. ● Create and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication with direct reports to ensure a supportive working environment ● Efficiently conveying messages from leadership to direct reports and teams, as well as effectively communicating issues and opportunities up to leadership ● Might be needed to serve as the designated substitute or alternatively ensure coverage is in place for direct reports during their absence or in case of turnover. ● Prepare, present and respond in bid defense meetings and discussions. May input into more complex requests for information (RFIs) or requests for proposal (RFPs). Liaise with Business Development to give timely inputs regarding the feasibility of all new proposals going out to clients. ● Contribute at IQVIA internal cross-functional project team meetings interfacing with other functional leads customer project status meetings and oversight group meetings. Subject Matter Expert (SME) Meetings, as appropriate. Qualifications ● Bachelor's Degree Or educational equivalence, in clinical, biological or mathematical sciences or related field, or nursing qualification with 10 years of relevant work experience including substantial people management experience; or equivalent combination of education, training and experience ● High School Diploma or equivalent ● Advanced knowledge of Data Management processes and systems. Solid understanding of clinical drug development process. Technical programming skills. Outstanding written and oral communication skills. Proven leadership skills. Outstanding problem solving skills. Excellent interpersonal skills. Excellent organizational skills and demonstrated ability to delegate appropriately. Ability to establish and maintain effective working relationships with coworkers, managers and clients. Advanced knowledge of Data Management processes and systems. Solid understanding of clinical drug development process. Technical programming skills. Outstanding written and oral communication skills. Proven leadership skills. Outstanding problem solving skills. Excellent interpersonal skills. Excellent organizational skills and demonstrated ability to delegate appropriately. Ability to establish and maintain effective working relationships with coworkers, managers and clients. ● Advanced knowledge of Data Management processes and systems ● Good understanding of clinical drug development process and production of Data Management deliverables ● Strong business acumen; financial management and budgeting skills. ● Proven Staff management skills, strong leadership, motivational and influencing skills. ● Strong project management; strategic planning; delegation and organisational skills. Proven ability to work on multiple projects and manage competing priorities ● Confident in raising and discussing sensitive topics without management intervention and in communicating effectively with senior levels of management in both IQVIA and customer organizations ● Demonstrated ability to remain calm and assertive yet diplomatic in more challenging interactions with customers and colleagues. ● Excellent communication (both verbal and written), presentation and negotiation skills. ● Ability to establish and maintain effective working relationships with coworkers, direct reports, managers, and customers at a senior level ● Autonomous independent decision-making; problem solving and judgment skills. ● Strong customer focus; account and alliance management and experience in customer contracting models. ● Proven ability to professionally network; present and lead at meetings/ teleconferences. ● Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared responsibilities ● Demonstrate excellent flexibility; self-motivation; creativity; innovation and solutions driven approach ● Demonstrates financial awareness. Promotes good practices to manage financial performance. ● Strong ownership skills: take initiative and move forward with limited guidance.