職位描述
IT服務(wù)
主要職責(zé)
- 根據(jù) WPP 標(biāo)準(zhǔn)，為 WPP 員工、旗下各個(gè)機(jī)構(gòu)以及來(lái)訪客戶提供卓越的現(xiàn)場(chǎng) IT 支持
- 根據(jù)需要為各地辦事處提供遠(yuǎn)程支持
- 確保桌面和標(biāo)準(zhǔn)技術(shù)服務(wù)（包括會(huì)議室視聽(tīng)設(shè)備）得到維護(hù)和支持
- 與業(yè)務(wù)用戶建立牢固的關(guān)系，了解他們的需求并提供量身定制的服務(wù)支持
- 對(duì)用戶進(jìn)行 IT 服務(wù)、IT策略以及最佳IT實(shí)踐方面的培訓(xùn)
- 在工單系統(tǒng)中準(zhǔn)確記錄所有 IT 參與的事件，以便進(jìn)行報(bào)告和績(jī)效跟蹤
- 管理入職和離職流程，包括賬戶管理和資產(chǎn)管理
- 與內(nèi)部和外部團(tuán)隊(duì)合作及時(shí)解決初級(jí)級(jí)和中級(jí)事件
- 維護(hù)安全協(xié)議并監(jiān)控第三方參與
- 支持用戶和辦公室搬遷、硬件/軟件部署和保修更換
- 管理 IT 資產(chǎn)采購(gòu)、庫(kù)存和生命周期
- 促進(jìn)IT基礎(chǔ)架構(gòu)設(shè)施更新并排除設(shè)備的一般故障
- 支持集團(tuán)的合規(guī)性活動(dòng)
- 非工作時(shí)間提供支持
- 根據(jù)需要執(zhí)行其他職責(zé)
- Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
- Provide remote support to regional offices as needed
- Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
- Build strong relationships with business users, understanding their needs and delivering tailored support
- Champion a customer-focused approach, empowering end users to make the most of technology tools
- Educate users on IT services, policies, and best practices
- Accurately log all IT engagements in the ticketing system for reporting and performance tracking
- Manage onboarding and offboarding processes, including account administration and asset management
- Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
- Maintain security protocols and monitor third-party engagements
- Escalate complex issues to Infrastructure or Management teams when required
- Support user and office relocations, hardware/software deployments, and warranty replacements
- Manage IT asset procurement, inventory, and lifecycle
- Contribute to the Service Desk knowledge base and documentation
- Collaborate with global IT functions to implement standards and support local business needs
- Facilitate infrastructure refreshes and basic device troubleshooting
- Support software licensing reviews and compliance activities
- Be available for occasional out-of-hours support
- Perform other duties as required
- 3-5 年的 IT 幫助臺(tái)或桌面支持經(jīng)驗(yàn)
- 這是一個(gè) 100% 的現(xiàn)場(chǎng)職位;您必須在我們指定的辦公地點(diǎn)工作
- 在 Windows 和 Mac OS 方面具有強(qiáng)大的跨平臺(tái)專業(yè)知識(shí);以及視屏?xí)h系統(tǒng)技術(shù)的應(yīng)用知識(shí)
- 出色的解決問(wèn)題的能力和積極主動(dòng)的態(tài)度
- 理解用戶的訴求且掌握與不同用戶有效溝通的技巧
- 跨團(tuán)隊(duì)協(xié)作，并建立起良好的關(guān)系
- 較強(qiáng)的英語(yǔ)書(shū)面和口頭溝通能力（需要較高的水平）
- 有效的時(shí)間管理和優(yōu)先級(jí)排序能力
- 可以在壓力下仍然保持專業(yè)、平易近人的舉止
- 3–5 years’ experience in IT help desk or deskside support roles
- This is a 100% on-site role; you must be able to work from one of our designated office locations
- Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
- Excellent problem-solving skills and a proactive, can-do attitude
- Empathy and effective communication skills with diverse end users
- Ability to build trust-based relationships and collaborate across teams
- Strong written and verbal English communication skills (advanced level required)
- Effective time management and prioritization abilities
- Professional, approachable demeanor under pressure
工作地點(diǎn)
無(wú)錫濱湖區(qū)K-Park服務(wù)中心大廈4號(hào)樓9樓
相似職位
- 用戶服務(wù)工程師/End User Services Engineer8000-10000元
無(wú)錫 - 濱湖
達(dá)邦(上海)管理有限公司 - 桌面運(yùn)維實(shí)習(xí)生100-150元/天
無(wú)錫 - 錫山
雅迪科技集團(tuán)有限公司
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職位發(fā)布者
Lesley/人事主管
三日內(nèi)活躍立即溝通
達(dá)邦(上海)管理有限公司WPP(NASDAQ: WPPGY) is the world’s leading communications services group, providing national, multinational and global clients with advertising; media investment management; information, consumer insights; public relations& public affairs; branding& identity, healthcare communications, direct, digital, promotion& relationship marketing.
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