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更新于 6月12日

前臺(tái)客服專(zhuān)員

7000-8000元
  • 上海楊浦區(qū)
  • 1-3年
  • 大專(zhuān)
  • 全職
  • 招1人

職位描述

售后客服投訴客服網(wǎng)絡(luò)客服物業(yè)管理
崗位職責(zé): 1.負(fù)責(zé)來(lái)訪訪客接待、面試接待,入職指引等,安排訪客等待被訪人來(lái)接應(yīng),熟知客服禮儀及解決訪客的問(wèn)題,禮貌應(yīng)對(duì)各種來(lái)訪客戶; 2.前臺(tái)環(huán)境及設(shè)施日常檢查維護(hù)(包含但不局限于前臺(tái)鮮花、訪客機(jī)、漂流傘、共享充電寶等); 3.負(fù)責(zé)前臺(tái)各類(lèi)物品領(lǐng)取,口罩、藥品、臨時(shí)卡借用及歸還操作; 作為線上服務(wù)臺(tái)客服,禮貌回應(yīng)員工線上及線下的各項(xiàng)咨詢,并根據(jù)不同情況做好轉(zhuǎn)接、記錄、跟進(jìn)和統(tǒng)計(jì); 4.負(fù)責(zé)線上服務(wù)臺(tái)后端維護(hù),包括但不限于周度、月度服務(wù)臺(tái)數(shù)據(jù)輸出,日常服務(wù)臺(tái)工單維護(hù)等; 5.負(fù)責(zé)行政服務(wù)號(hào)的維護(hù),回復(fù)員工單線咨詢,跟進(jìn)解決員工的需求; 接收各類(lèi)失物并發(fā)布,做好登記及存放工作; 6.負(fù)責(zé)對(duì)接大物業(yè),為公司員工辦理停車(chē)位,每月跟進(jìn)車(chē)位續(xù)費(fèi)等工作; 7.負(fù)責(zé)應(yīng)急情況的對(duì)接及轉(zhuǎn)接,并安撫好訪客的情緒,維護(hù)所在區(qū)域的正常辦公秩序; 8.負(fù)責(zé)周數(shù)據(jù)及月度各項(xiàng)數(shù)據(jù)的匯總整理和輸出匯報(bào); 任職要求: 1、要有在線客服背景 2、有基礎(chǔ)的處理線上客戶投訴的能力 3、非常的細(xì)心 4、吃苦耐勞

工作地點(diǎn)

上海楊浦區(qū)互聯(lián)寶地

職位發(fā)布者

吳旻儲(chǔ)/HR

當(dāng)前在線
立即溝通
公司Logo上海索迪斯管理有限公司北京分公司
關(guān)于索迪斯集團(tuán)生活質(zhì)量與個(gè)人及組織的業(yè)績(jī)息息相關(guān),而索迪斯正是提高生活質(zhì)量服務(wù)的全球領(lǐng)軍企業(yè)。自1966年皮埃爾·白龍先生創(chuàng)立索迪斯以來(lái),公司業(yè)務(wù)已遍及全球72個(gè)國(guó)家,每天為1億消費(fèi)者提供獨(dú)特的駐場(chǎng)服務(wù)、福利與績(jī)效管理服務(wù)和個(gè)人與家庭服務(wù)。50余年從業(yè)經(jīng)驗(yàn)、100余種服務(wù)類(lèi)型,索迪斯為客戶提供專(zhuān)業(yè)的一體化解決方案:從前臺(tái)接待、安保、設(shè)施維護(hù)與清潔,到餐飲服務(wù)、設(shè)施和設(shè)備管理;從員工就餐卡、禮品卡和出行交通卡,到家庭護(hù)理和管家服務(wù)。索迪斯的成功與業(yè)績(jī)?cè)从谄洫?dú)立性、可持續(xù)商業(yè)模型以及不斷發(fā)展并激勵(lì)全球460000名員工的能力。索迪斯是法國(guó)CAC 40指數(shù)和道瓊斯可持續(xù)發(fā)展指數(shù)成員。關(guān)鍵數(shù)據(jù)合并收入207億歐元(截至2017年8月31日) 460000名員工全球第19大雇主業(yè)務(wù)遍及72個(gè)國(guó)家每日服務(wù)1億消費(fèi)者 135億歐元市值(截至2018年9月5日) About Sodexo Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 72 countries, Sodexo serves 100 million consumers each day through its unique combination of On-site Services, Benefits and Rewards Services and Personal and Home Services. Through its more than 100 services, Sodexo provides clients an integrated offering developed over 50 years of experience: from food services, reception, maintenance and cleaning, to facilities and equipment management; from services and programs fostering employees’ engagement to solutions that simplify and optimize their mobility and expenses management, to in-home assistance, child care centers and concierge services. Sodexo’s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its 460,000 employees throughout the world. Sodexo is included in the CAC 40 and DJSI indices. Key Figures 20.7 billion euro in consolidated revenues(as of August 31, 2017) 460,000 employees 19th largest employer worldwide 72 countries 100 million consumers served daily 13.5 billion euro in market capitalization(as of September 5, 2018)關(guān)于索迪斯中國(guó)索迪斯于1995年進(jìn)入中國(guó)市場(chǎng),目前擁有12500余名員工,分布在500多個(gè)營(yíng)運(yùn)點(diǎn),每天為110萬(wàn)名消費(fèi)者提供服務(wù)。多年來(lái),索迪斯中國(guó)始終秉承集團(tuán)發(fā)展使命,結(jié)合中國(guó)市場(chǎng)需求形成了以工商企業(yè)、醫(yī)療養(yǎng)老和教育為主的多個(gè)專(zhuān)業(yè)化客戶服務(wù)團(tuán)隊(duì)。作為國(guó)內(nèi)唯一一家集服務(wù)設(shè)計(jì)、咨詢及管理于一體的供應(yīng)商,索迪斯致力于成為客戶的戰(zhàn)略合作伙伴,為其提供世界領(lǐng)先的駐場(chǎng)服務(wù)、福利與績(jī)效管理服務(wù),幫助客戶提升業(yè)績(jī)、促進(jìn)發(fā)展。立足于“提高生活質(zhì)量”的核心愿景,索迪斯中國(guó)致力于幫助企業(yè)和組織機(jī)構(gòu)保留優(yōu)秀人才、提高員工敬業(yè)度,以促進(jìn)每日整體業(yè)務(wù)表現(xiàn),為客戶和消費(fèi)者提供包括餐飲、工程、生活便利、業(yè)務(wù)支持、實(shí)驗(yàn)室服務(wù)及就餐萬(wàn)通卡、萬(wàn)通福利卡等在內(nèi)的綜合服務(wù)。 www.sodexo.cn About Sodexo China Sodexo China has 12,500 people at over 500 sites and serves 1,100,000 consumers every day. Since 1995, Sodexo provides a myriad of services to meet client’s complex needs across the spectrum of corporate, education, health institute and seniors’ home. In China, Sodexo is the only company, as the strategic partner of clients, to design, manage and deliver comprehensive service solutions of On-site Services and Benefits and Rewards Services. Improving Quality of Life of our employees and all those we serve is Sodexo’s mission and commitment. Founded on it, through its integrated offering of Foodservices, Engineering Services, Lifestyle Services, Business Support Services, Lab Services, Meal Pass and Tung Pass, Sodexo helps companies and organizations improve performance via retaining talents and improving employee engagement every day. www.sodexo.cn關(guān)鍵數(shù)據(jù) 1995年進(jìn)入中國(guó) 12500名員工 500個(gè)營(yíng)運(yùn)點(diǎn)覆蓋50個(gè)城市每天為110萬(wàn)名消費(fèi)者提供服務(wù) Key figures Business in China market since 1995 12,500 employees 500 sites 50 cities 1.1million consumers served daily
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