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Title: VIP Officer Mission: Increase customer satisfaction by accurate and on schedule customer requirement handling, information flow and responsible for correct value flow in order to ensure business and sales success. Contacts: Internal: SU GM and Fin Head, SU CON, OM CM, sales managers, BA, sales, SE, BU BA/BD, LCC , ECC, Finance, Tax, OM Excellence, Internal Audit and etc. External: Customers, OEM, End customer, other business partners eg. transportation agent etc. Responsibilities: Handle customer system's order process such as download and seal the contracts from the customer system and etc. Support customer and suppliers to complete subsequent tasks such as order receive, sealing, invoicing, and quoting on the customer SRM System. Handle customer system ordering and contract collation, conduct and update order information and pick-up plans, abnormal orders and returned materials. Generate shipping forms and apply for shipment which may including delivery notes and label documents, verify and put invoice reconciliation into the system. Query and export data from the customer's system: Collect customer order/shipping requirements (sales/BA need to generate orders based on these requirements). Actively contributing to cooperation with all others involved and with interface partners and passing on all relevant information, in order to keep themselves and others informed and create an optimum chain. Productivity continuous improvement through process optimization. Other related tasks assigned by superior. Requirements: Bachelor degree 1~2 year customer order experience within a multinational environment or foreign investment company. Familiar with customer service; commercial and order process; Basic knowledge in logistics issues of order processing Basic knowledge on Contract Law, Chinese TAX system and INCOTERM; Good communication skill with internal /external contacts; Office software knowledge, basic SAP is preferred Fluent English in reading and writing; Education - Bachelor degree or above, major of business administration is preferred. FESCO勞動(dòng)合同