MAJOR RESPONSIBILITIES 主要職責(zé)
Ensure correct handling of non-conforming or suspect delivered goods according to procedure 0000-83-0100. Organize internal meetings to coordinate problem analysis and solution in case of customer claims or concerns.
Handle customer claims and file 8D reports according to procedure 0000-83-0200.
Keep close communication with the customer to get their expectation and feedback considered within the company.
Support internal core team to review related technical documents.
Conduct monthly monitoring and analysis of customer non-conformities (claims and online service records) and customer PPM.
Conduct employee training to online service operators.
Requirement要求
University or college degree in engineering
3 years of experience in quality assurance within automotive industry
Fluent in verbal and written English
MS Office required, SAP desired
Quality management requirements according to ISO/TS 16949
Product and process audit according to VDA 6.3/6.5
Quality management tools (Q7 tools)
Automotive core tools (FMEA, APQP, PPAP, SPC, MSA)
About ZFZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.With some 165,000 employees worldwide, ZF reported sales of 43.8 billion in fiscal 2022. The company operates 168 production locations in 32 countries.采埃孚是一家全球性技術(shù)公司,致力于為乘用車(chē)、商用車(chē)和工業(yè)技術(shù)領(lǐng)域提供下一代移動(dòng)性系統(tǒng)產(chǎn)品。采埃孚能使車(chē)輛進(jìn)行自主觀(guān)察、思考和行動(dòng)。在車(chē)輛運(yùn)動(dòng)控制、集成式安全系統(tǒng)、自主駕駛以及電驅(qū)動(dòng)四大技術(shù)領(lǐng)域,采埃孚能為現(xiàn)有的汽車(chē)制造商以及初創(chuàng)出行服務(wù)供應(yīng)商提供廣泛的解決方案。采埃孚能為各種車(chē)型提供電驅(qū)動(dòng)解決方案。憑借其產(chǎn)品組合,采埃孚始終致力于推動(dòng)節(jié)能減排、環(huán)境保護(hù)以及出行的安全性。集團(tuán) 2022年的銷(xiāo)售額達(dá)到 438億歐元。集團(tuán)目前在全球 32個(gè)國(guó)家設(shè)有約 168個(gè)生產(chǎn)駐地,擁有超過(guò) 165,000名員工。