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RESPONSIBILITIES ? Responsible for equipment installation, commissioning, repair and regular maintenance at customer sites in the Asia-Pacific region ? Quickly diagnose equipment failures (mechanical/electrical/control systems), provide solutions and implement them ? Handle emergency service requests and reduce customer downtime. ? As a technical interface, communicate with customers about the operation status of the equipment, the causes of failures and preventive measures ? Organize customer on-site technical training to enhance customer autonomy ? Collect customer feedback to promote product improvement or service process optimization ? Coordinate with local agents or third-party service teams to ensure consistent service quality ? Assist the headquarters in compiling after-sales technical documents (bilingual in Chinese and English) in the Asia-Pacific region. QUALIFICATIONS ? Bachelor degree or above, mechanical engineering, electrical automation, refrigeration or related engineering background; More than ? 3 years of on-site service experience in industrial equipment (such as refrigeration units, compressors, pumps and valves, etc.); ? Proficient in reading electrical drawings, mechanical drawings and PLC programs ? With a valid passport, you can travel to the Asia-Pacific region ? Independently complete the mechanical/electrical troubleshooting and maintenance of equipment ? Fluent in English (written + spoken), able to communicate technically ? Familiar with safety norms or industry standards in the Asia-Pacific region ? Experience in agent management or overseas project coordination is preferred ? Hold electrician certificate and other qualifications