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Position Description崗位職責 Assist in handling relevant front desk affairs and ensure that there are sufficient service staff in each area of the front desk at all times. 協(xié)助處理相關前臺事務，在任何時間都要確保前臺各個區(qū)域有足夠的服務人員。 Provide high-quality services to guests. 提供高質量的服務給客人。 Be aware of the daily operation procedures of the front desk. 知曉前臺每天營運程序。 Handle complaints and make guests satisfied. 處理投訴并讓客人感到滿意。 Pick up guests at the airport and guide them through the onboarding or check-out procedures. 接機并帶客人辦理入職或離店手續(xù)。 The team will pick you up at the airport and handle the check-in or check-out procedures. 團隊接機并辦理登記入住或離店手續(xù)。 VIP rooms are arranged every day and welcome gifts are prepared. 每天安排貴賓房間及預備歡迎禮品。 Every day, offer congratulations and arrange birthday gifts for the in-store guests whose birthdays are on that day. 每天為當天過生日的駐店客人表示祝賀及安排生日禮品。 Communicate with guests within the lobby every day, solve problems and create good interpersonal relationships to enhance customer satisfaction. 每天在大堂范圍內與客人溝通，解決問題并創(chuàng)造良好的人際關系來提高客戶滿意度。 Maximize the coordination of the relationships among various internal departments and between the hotel and external customers. 最大限度的協(xié)調內部各個部門之間的關系及酒店與外部顧客的關系。 Provide service information and sell various affiliated products and restaurants of the hotel. 提供服務信息及銷售酒店的各個附屬產(chǎn)品及餐廳。 Master basic guest complaints and solve problems 掌握基本客人投訴并解決問題。 Those with relevant working experience in star-rated hotels are preferred. 具有星級酒店相關工作經(jīng)驗者優(yōu)先。 Have a good sense of service and professional dedication, and be able to adapt to the shift system. 具有優(yōu)良的服務意識和敬業(yè)精神，能夠適應排班制。