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技術(shù)支持工程師（或高級(jí)）及產(chǎn)品工程師Senior Technical Support Engineer

7000-9000元

上海長(zhǎng)寧區(qū)
3-5年
本科
全職
招1人

職位描述

軟件產(chǎn)品硬件產(chǎn)品自動(dòng)化設(shè)備電子/半導(dǎo)體/集成電路電子設(shè)備制造儀器儀表制造

JOB TITLE: Technical Support Engineer (or Senior) and Product Engineer. MANAGER: General Sales Manager (China Region) OBJECTIVES: - knowledge of the use of the product and its installations. - knowledge of the products involved in intrinsic safety and functional safety applications or related experiences. - In-depth knowledge of safety systems (PLC / DCS) and of the dynamics relating to the applications of the process industry, for the development of possible technical solutions to be proposed to the customer. INTERFUNCTIONAL RELATIONS: - With HQ for the technical supports related to the standard and non-standard use of products and exchange of technical information on applications and customer requests for the development of new products. - - With the Sales (Engineers) or sales Managers ((China Region ) to interface directly with the customer to show the technical characteristics of the products through personalized presentations or webinars. - With the Marketing Manager for the drafting of Case History or Application Notes useful as publications for the website. JOB REQUIRMENTS EDUCATION: - - Diploma as a Technician of Electrical and Electronic Industries. - Certification as a Functional Safety Engineer will be an advantage. LANGUAGE SKILLS: Knowledge of spoken and written English (China basic CET Level 4) INFORMATICS SKILLS: - Software: MS office, Word Processing, Electronic File Management, AutoCAD, Microsoft Publisher, Card programming software - Hardware: Cabling, Hardware troubleshooting, Screen Repair, A/V setup JOB RESPONSABILITIES ACTIVITIES: - - Troubleshooting for product use and installation. - Answers to the customer for questions about the product and its use. - Coordination and distribution of work for the resources of the Customer Care department. - Coordination with the R&D department for the drafting of technical documentation, for tests to be carried out on the products, or for the resolution of problems that arise on the current product

- Repair and compilation of test reports on non-compliant products returned to the customer. - Visit to customers for the resolution of technical problems. - Sales support for technical / commercial presentations and webinars. - Marketing support for the drafting and verification of Case History or marketing documents. EXPERIENCE: - 3 to 5 years of experience in the field of intrinsic and functional safety. - 3 to 5 years of experience in the repair of electronic circuits in general, for over ten years in the repair of electronic circuits in the field of intrinsic and functional safety. - Experience in the use of laboratory instrumentation and instrumentation for customer interventions. SOFT SKILLS - Problem solving. - Flexibility. - Organization of work in teams and individually. - Ability to manage multiple jobs at the same time. - Ability to establish good interpersonal relationships with clients and colleagues. - Constant willingness to learn. - Determination to achieve or exceed assigned goals

工作目標(biāo)：** - 掌握產(chǎn)品使用及其安裝知識(shí)。 - 了解涉及本安型和功能安全應(yīng)用的產(chǎn)品或相關(guān)經(jīng)驗(yàn)。 - 深入了解安全系統(tǒng)（PLC/DCS）及流程工業(yè)應(yīng)用的動(dòng)態(tài)，以開發(fā)可能的技術(shù)解決方案并向客戶提出建議。 **跨職能關(guān)系：** - 與總部就產(chǎn)品的標(biāo)準(zhǔn)和非標(biāo)準(zhǔn)使用提供技術(shù)支持，并交換應(yīng)用技術(shù)信息及客戶對(duì)新產(chǎn)品開發(fā)的需求。 - 與銷售（工程師）或銷售宗經(jīng)理（中國(guó)區(qū)）合作，直接與客戶對(duì)接，通過個(gè)性化演示或網(wǎng)絡(luò)研討會(huì)展示產(chǎn)品的技術(shù)特點(diǎn)。 - 與市場(chǎng)經(jīng)理合作，撰寫案例研究或應(yīng)用說明，作為網(wǎng)站發(fā)布的資料。

教育背景：** - 電氣與電子工業(yè)技術(shù)專業(yè)。 - 具備功能安全工程師認(rèn)證者優(yōu)先。 **語言能力：** - 英語口語和書面能力（中國(guó)基礎(chǔ)CET 4級(jí)）。 **信息技術(shù)技能：** - 軟件：MS office, Word Processing, Electronic File Management, AutoCAD, Microsoft Publisher, Card programming software - 硬件：布線、硬件故障排除、屏幕維修、音視頻設(shè)置。 **工作職責(zé)：** **主要活動(dòng)：** - 解決產(chǎn)品使用和安裝中的問題。 - 回答客戶關(guān)于產(chǎn)品及其使用的疑問。 - 協(xié)調(diào)并分配客戶服務(wù)部門的工作任務(wù)。 - 與研發(fā)部門協(xié)調(diào)，編寫技術(shù)文檔并進(jìn)行產(chǎn)品測(cè)試。經(jīng)驗(yàn): - 3 - 5年內(nèi)在和功能安全領(lǐng)域的工作經(jīng)驗(yàn)。 - 3至5年的電子電路維修經(jīng)驗(yàn)，在本質(zhì)和功能安全領(lǐng)域的電子電路維修經(jīng)驗(yàn)超過3年。 -有使用實(shí)驗(yàn)室儀器和客戶干預(yù)儀器的經(jīng)驗(yàn)。技能要求： -獨(dú)立解決問題。 ——靈活性。 -組織團(tuán)隊(duì)和個(gè)人工作。 ~能夠同時(shí)管理多個(gè)工作。 ~能夠與客戶和同事建立良好的人際關(guān)系。 -不斷學(xué)習(xí)的意愿。 -達(dá)成或超越既定目標(biāo)的決心