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1. Support sales managers to conduct pre-inquiry clarification, quote and process service orders 配合銷售進行詢價前的澄清、報價和處理服務(wù)訂單 2. Gather all required information(ship’s name, IMO No, class, flag, equipment, work scope, last certificate, location and ETA) and clearly brief to service station supervisor with all required service document package and materials for service execution, and to spares coordinator for preparation of spare parts upon customer’s PO 客戶下訂單后,收集所有相關(guān)信息(船名, IMO號, 船級社,掛旗, 設(shè)備, 工作內(nèi)容, 老證書, 服務(wù)地點和預(yù)計船期), 并準(zhǔn)備所有與執(zhí)行定單相關(guān)的文件和材料，分別明確地移交給對應(yīng)的服務(wù)站負責(zé)人執(zhí)行服務(wù)訂單以及配件協(xié)調(diào)準(zhǔn)備所要求的備件和消耗品 3. Upon receiving defect report and information from attaneding Service Engineers on site, to communicate with Spares coordinator and quote to customer for additional spare parts and repair job order while the service is in progress 在收到服務(wù)工程師從現(xiàn)場反饋的缺陷報告及信息后，與配件部協(xié)調(diào)并報價給客戶以獲取其他備件和維修的額外定單 4. After the completion of the service, collect all service reports and data, file in time according to the requirements of the Maritime Safety Administration, and complete the entry and billing of LN in time 服務(wù)完成后，收集所有服務(wù)報告及資料，按海事局文件歸檔要求及時歸檔，并及時完成LN的錄入及開票 5. Create and maintain the information of customers and sales order into LN system 創(chuàng)建并維護客戶信息，銷售訂單到LN系統(tǒng)中 6. Follow up with customer for any comment to our service execution and seek potential repeat order 配合銷售做好客戶回訪調(diào)查并爭取客戶的再次訂單 7. Assist Service Manager to complete the update and maintenance Class approvals by major classification societies, and the annual audit of the Maritime Bureau 協(xié)助服務(wù)經(jīng)理完成各大船級社認可的更新與維護、及海事局的年審 8. Assist Service Manager to coach and train new employees (Service Coordinator)，and ensure the procedures specified by PIMS are complied with smoothly and in place before, during and after order execution 協(xié)助服務(wù)經(jīng)理對新進同事（服務(wù)協(xié)調(diào)）進行培訓(xùn)和指導(dǎo)、并確保定單執(zhí)行前、中、后系統(tǒng)規(guī)定的流程暢通及執(zhí)行到位 9. Other ad-hoc projects as required 其他臨時需要的項目