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Specialist / Operation Support Specialist 一、 Responsibilities 1. Lead Management: Collect, qualify and distribute overseas sales leads;maintain the CRM system to ensure efficient follow? up on potentialcustomers. 2. Order & Project Tracking: Assist Project/Sales Managers in tracking the end? to? end order cycle; coordinate with factory, logistics, and quality teams; provide timely status updates anddrive issue resolution. 3. Process & SOP Optimization: Draft and refine operational workflows and Standard Operating Procedures (SOPs); conduct regular reviews and implement efficiency improvements. 4. Cross? Functional Coordination: Liaise closely with Product, Marketing, Finance, and Technical Support teams to ensure quotes, contracts, and shipping processes are standardized and seamless. 5. Marketing Event Support: Support preparation for overseas exhibitions, webinars, and online campaigns; compile event kits, equipment manuals, and presentation materials. 6.Data Analysis & Reporting:Regularly consolidate operations and sales metrics (e.g., lead conversion rate, order fulfillment rate, customer satisfaction); prepare KPI dashboards toprovide visual insights for leadership. 7.Business Trip Support: Undertake occasional domestic and international travel as required; participate in on? site customer visits, equipment installation/commissioning, and after? sales follow-up. 二、Requirements 1. Bachelor ’ s degree or above in HVAC Engineering, Industrial Engineering, Mechanical Engineering, Environmental Engineering or related fields. 2. 1–3 years of operations/maintenance or sales- support experience in the manufacturing or industrial equipment sector. 3.Process & SOP Optimization: Draft and refine operational workflows and Standard Operating Procedures (SOPs); conduct regular reviews and implement efficiency improvements. 4.Cross? Functional Coordination: Liaise closely with Product, Marketing, Finance, and Technical Support teams to ensure quotes, contracts, and shipping processes are standardized and seamless. 5. Marketing Event Support: Support preparation for overseas exhibitions, webinars, and online campaigns; compile event kits, equipment manuals, and presentation materials. 6. Data Analysis & Reporting:Regularly consolidate operations and sales metrics (e.g., lead conversion rate, order fulfillment rate, customer satisfaction); prepare KPI dashboards toprovide visual insights for leadership. 7.Business Trip Support: Undertake occasional domestic and international travel as required; participate in on? site customer visits, equipment installation/commissioning, and after? sales follow-up.