Specialist / Operation Support Specialist
一、 Responsibilities
1. Lead Management: Collect, qualify and distribute overseas sales leads;maintain the CRM system to ensure efficient follow? up on potentialcustomers.
2. Order & Project Tracking: Assist Project/Sales Managers in tracking the end? to? end order cycle; coordinate with factory, logistics, and quality teams; provide timely status updates anddrive issue resolution.
3. Process & SOP Optimization: Draft and refine operational workflows and Standard Operating Procedures (SOPs); conduct regular reviews and implement efficiency improvements.
4. Cross? Functional Coordination: Liaise closely with Product, Marketing, Finance, and Technical Support teams to ensure quotes, contracts, and shipping processes are standardized and seamless.
5. Marketing Event Support: Support preparation for overseas exhibitions, webinars, and online campaigns; compile event kits, equipment manuals, and presentation materials.
6.Data Analysis & Reporting:Regularly consolidate operations and sales metrics (e.g., lead conversion rate, order fulfillment rate, customer satisfaction); prepare KPI dashboards toprovide visual insights for leadership.
7.Business Trip Support: Undertake occasional domestic and international travel as required; participate in on? site customer visits, equipment installation/commissioning, and after? sales follow-up.
二、Requirements
1. Bachelor ’ s degree or above in HVAC Engineering, Industrial Engineering, Mechanical Engineering, Environmental Engineering or related fields.
2. 1–3 years of operations/maintenance or sales- support experience in the manufacturing or industrial equipment sector.
3.Process & SOP Optimization: Draft and refine operational workflows and Standard Operating Procedures (SOPs); conduct regular reviews and implement efficiency improvements.
4.Cross? Functional Coordination: Liaise closely with Product, Marketing, Finance, and Technical Support teams to ensure quotes, contracts, and shipping processes are standardized and seamless.
5. Marketing Event Support: Support preparation for overseas exhibitions, webinars, and online campaigns; compile event kits, equipment manuals, and presentation materials.
6. Data Analysis & Reporting:Regularly consolidate operations and sales metrics (e.g., lead conversion rate, order fulfillment rate, customer satisfaction); prepare KPI dashboards toprovide visual insights for leadership.
7.Business Trip Support: Undertake occasional domestic and international travel as required; participate in on? site customer visits, equipment installation/commissioning, and after? sales follow-up.
運營支持工程師/專家
一、崗位職責
1. 銷售線索管理:收集、篩選并分配海外市場銷售線索,維護 CRM 系統(tǒng),確保潛在客戶
高效跟進
2. 訂單與項目跟蹤:協(xié)助項目經(jīng)理/業(yè)務經(jīng)理跟進從下單到交付的全流程進度,協(xié)調(diào)工廠、
物流、質(zhì)檢等環(huán)節(jié),及時反饋狀態(tài)并推動問題解決
3. 流程及 SOP 優(yōu)化:編寫并完善運營流程及標準作業(yè)流程(SOP),定期評審并推進效
率改進
4. 跨部門協(xié)調(diào):與產(chǎn)品、市場、財務、技術(shù)支持等團隊緊密對接,確保報價、合同及發(fā)貨
流程規(guī)范、順暢
5. 市場活動支持:協(xié)助籌備海外展會、網(wǎng)絡研討會及線上推廣,整理展會資料包、設備手
冊及演示文檔
6. 數(shù)據(jù)分析與報告:定期匯總運營和銷售數(shù)據(jù)(如線索轉(zhuǎn)化率、訂單完成率、客戶滿意度
等),編制 KPI 報表,為管理層決策提供可視化支持
7. 臨時及出差支持:根據(jù)業(yè)務需要,接受不定期國內(nèi)外出差,參與現(xiàn)場客戶拜訪、設備安
裝調(diào)試及售后回訪
二、任職要求
1. 本科及以上學歷,暖通工程(HVAC)、工業(yè)工程、機械工程、環(huán)境工程或相關(guān)專業(yè);
2. 1–3 制造業(yè)或工業(yè)設備及相關(guān)行業(yè)運營/運維或銷售支持經(jīng)驗;
3. 英語語言能力優(yōu)秀,CET- 6 及以上,具備良好的聽說讀寫能力
4. 熟練使用 Office 辦公軟件(Word、Excel、PPT),具備基礎(chǔ)數(shù)據(jù)分析能力,能夠運
用圖表和報表幫助團隊洞察運營瓶頸;
5. 溝通協(xié)調(diào)能力強,責任心強,具備良好的團隊合作精神和抗壓能力;
6. 能接受不定期出差,服從公司的安排,具備較強的現(xiàn)場執(zhí)行力和適應能力。