職位描述
IT服務(wù)
? Provide first-level technical support to clients via phone, email, and chat
? Diagnose and troubleshoot hardware, software, and network issues
? Log and track incidents and service requests in the ticketing system
? Escalate complex issues to relevant internal teams or external vendors
? Ensure client satisfaction by following up and providing timely solutions
? Collaborate with internal teams to enhance service delivery
? Participate in regular training sessions to stay current with technologies
? Document solutions, procedures, and best practices
? Fluent in Mandarin and English (written and spoken)
? Experience in a service desk or tech support role
? Solid knowledge of computer systems, mobile devices, and tech products
? Excellent problem-solving, communication, and interpersonal skills
? Relevant certifications (e.g., CompTIA A+, ITIL) are a plus
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工作地點(diǎn)
上海浦東新區(qū)張江路01
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大連思泰克科技有限公司STS offering innovative and customer-centric information technology experiences, enabling Enterprises.Our services are spread across 50+ Cities across the world helping our global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders.At every step, we have been built by individuals who have gone beyond the limits of personal goals and leaped across boundaries. It is the freedom provided to every individual at STS to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability and routine.
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