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Job Role: Field Services includes MFG support (70%)/EUC Remote support (10%)/Print Services (10%) Experience: 5+ years Skill required: · Strong understanding of manufacturing equipment, computer hardware, software, and networking. · Strong knowledge of operating systems, software applications, and remote support tools. · Excellent analytical and problem-solving skills. · Strong communication skills to effectively assist users remotely. · Ability to provide excellent customer service and support Responsibilities: · Provide on-site technical assistance for hardware and software issues in manufacturing environments. · Install, configure, and set up new equipment and software for manufacturing processes. · Diagnose and resolve technical issues related to manufacturing equipment, including machinery, robotics, and computer systems · Perform routine maintenance on manufacturing equipment to ensure optimal performance and prevent downtime · Communicate effectively with manufacturing staff to understand their issues and provide timely solutions. · Provide on-site technical support for hardware and software issues. · Install, configure, and set up new hardware and software for end-users. · Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals. · Perform routine maintenance and updates on equipment to ensure optimal performance. · Communicate effectively with customers to understand their issues and provide timely solutions. · Maintain detailed records of service requests, resolutions, and equipment inventory · Repair and refurbish defective or damaged hardware components. · Perform diagnostic tests to identify hardware issues and ensure repaired devices meet quality standards. · Manage inventory of spare parts and ensure adequate stock levels. · Keep detailed records of repairs, parts used, and equipment status. · Ensure all repaired devices meet the organization's quality standards before returning them to users · Handle more complex technical issues that cannot be resolved by Level 1 support. · Provide remote desktop support to diagnose and resolve software and hardware issues. · Track and manage incidents using a ticketing system, ensuring timely resolution. · Assist users with technical training and guidance on software and hardware usage. · Serve as an escalation point for Level 1 support, providing guidance and support as needed. · Comprehensive Expertise in Structured Cabling: Demonstrated proficiency in network IT site surveys, design plans, and installations, ensuring robust, scalable infrastructure. · Project Management Capabilities: Strong skills in schedule and budget tracking, vendor selection, and overseeing project implementation to deliver projects efficiently. · Continuous Improvement and Standards Compliance: Dedication to improving structured cabling standards and ensuring compliance to reduce network failures and security breaches. · Maintenance and Lifecycle Management: Proactive approach to infrastructure sustainability by maintaining network backbones and managing hardware lifecycle. · Rapid Response and Escalation Process: Commitment to high service levels through clear escalation paths and quick issue resolution, minimizing operational impacts. · End-User Support and Experience Enhancement: Enhancing user experience through careful planning of moves and support, contributing to workplace safety and wellness. · Vendor and Integrator Relationship Management: Strong relationships with vendors and integrators ensure access to resources and support, achieving cost savings and improved service quality. · Innovation and Technology Integration: Stays current with technological trends, integrating modern technologies to maintain the organization's competitive edge. · Compliance and Security: Manages asset disposal process and MDM solutions to ensure data security and regulatory compliance. · Specialized Support for Business Operations: Direct contribution to operational efficiency through specialized hardware support.