Provide warm,friendly and efficient check-in for arriving guests, completing all hotelcheck-in procedures, with appropriate room allocation, paying special attentionto any special room requests from guests.
為預到的客人熱情、友好、高效的辦理入住,合理分配房間并完成所有入住手續(xù),需要關(guān)注有特殊房間要求的客人。
Attend to allVIP guests which include room assignment, room check, amenities requisition,room key issuing, registration and escorting guest to the room.
負責所有的VIP客人接待,包括:房間分配、房間檢查、備品準備、房卡制作、入住辦理和送客人到房間
Hotel Tour for all the Patrons of the hotel if necessary.
在必要的時候引導客人參觀酒店
Execute allcashiering procedures with accuracy and support all postings, corrections,rebates, currency exchange, paid outs, etc. with proper documentationand authorized signatures of managers.
準確執(zhí)行所有收銀操作程序,如:入賬,調(diào)帳,減免,外幣兌換,退款等,相關(guān)文件需合理并得到授權(quán)經(jīng)理的簽字。
Perform accurate shift audit balance toensure all postings have been balanced and all backup document and completedforms with authorising signatures are attached and submitted for nightauditor’s night balance and check.
每個班次平賬準確,確保每筆拋帳正確并有支持的賬單,完成的賬單需有相關(guān)授權(quán)簽字,每一筆帳單都應該投帳,以備夜審檢查。
Prepare and performs group check-in and check-outaccordingly to ensure all group billing arrangements are in order and thatgroup instruction forms are distributed to departments concerned forinformation and follow-up.
辦理團隊入住和退房手續(xù),確保所有團隊帳目清晰,相關(guān)的團隊單據(jù)交給相關(guān)部門用于信息傳遞和跟進。
Update guest information in the hotelcomputer system and daily follow-up to input guest information into the localPublic Security Bureau computer system, ensuring all required information areobtained and recorded for the local authorities.
更新電腦系統(tǒng)中的客人信息,每日跟進并上傳至公安局證件掃描系統(tǒng),確保所有上傳信息齊全并做好記錄。
Perform night shift duties whichinclude ‘R-card bin check’, clean up the counter and supplement stationery, etc.
做好夜班工作,包括檢查入住登記單,整理接待臺衛(wèi)生和補充文具等。
Handle morning call bookings and ensurefollow-up is done with ServiceCenter to book the request at the correcttime, recording details in the computer system.
處理前臺客人叫醒預訂,交予服務(wù)中心跟進,確保記錄的準確性,并將預訂記錄在系統(tǒng)中。
Carries outany other reasonable duties and responsibilities as assigned.
執(zhí)行分派的任何合理任務(wù)和額外職責。