1. 客戶(hù)訂單的處理 Order process
(1) 接收客戶(hù)訂單及預(yù)測(cè),并定期準(zhǔn)確下達(dá)給生產(chǎn); 定期和客戶(hù)及生產(chǎn)部確認(rèn)生產(chǎn)情況及出貨計(jì)劃;
Make sure customer purchase order or forecast is managed properly. Customer demand is reflected correctly and accuracy; Regularly check with operations and communicate delivery schedule with customer;
(2) 與客戶(hù)確認(rèn)訂單交貨期及核對(duì)銷(xiāo)售單價(jià)
Reply customer order by email or fax ,confirm delivery date and check unit price;
(3) 訂單準(zhǔn)確的錄入ERP系統(tǒng),登記銷(xiāo)售臺(tái)賬及統(tǒng)計(jì)及時(shí)達(dá)成率(OTD)
Oder entry ERP system; maintain sales report and on-time delivery rate;
(4)和生產(chǎn)計(jì)劃確認(rèn)交期后及時(shí)告知客戶(hù)并安排發(fā)貨;處理客戶(hù)特殊的發(fā)貨要求
After confirm delivery date with planner and commit to customer. On-time delivery arrangement, Handle and manage all special shipping requests.
(5) 及時(shí)將發(fā)貨單和客戶(hù)開(kāi)票信息整理給財(cái)務(wù)
Provide delivery notes and customer invoicing information to Finance timely for issuing invoice.
( 6 ) 以適當(dāng)?shù)姆绞脚c客戶(hù)保持密切聯(lián)系和溝通,與他們保持良好的關(guān)系
Keep close contact and communication with customers in a proper manner and maintain good relationship with them.
2.和銷(xiāo)售團(tuán)隊(duì)緊密合作,開(kāi)發(fā)及維護(hù)客戶(hù)
Closely work with Sales team, develop and maintain customer;
3.訂單,合同等重要文件的存檔
Archive orders, contracts, and other important documents
4,將客戶(hù)投訴反饋給相關(guān)部門(mén),并安排好退貨和補(bǔ)貨
Feedback customer complaints to respective department and arrange for return and replenishment
5, 公司安排的其他任務(wù)
Other assignment.
任職要求:
1、College degree or above
大專(zhuān)以上學(xué)歷
2、 At least 2~3 year related working experience with customer service;
至少兩到三年客戶(hù)相關(guān)工作經(jīng)驗(yàn)
3、 Proficiency in computer operations, especially Microsoft Excel and ERP;
熟練使用計(jì)算機(jī),尤其是excel和ERP系統(tǒng)
4、 Good English writing and reading skills &Good learning ability
具有良好的英語(yǔ)讀寫(xiě)能力/良好的學(xué)習(xí)能力
5、Strong customer coordination & management ability. And you have a certain resistance to pressure.
優(yōu)秀的客戶(hù)協(xié)調(diào)及管理能力,情商要高 并具備一定抗壓性。
6.The flexible, can bear hardships and stand hard work, timely handling matters arranged by superiors.
頭腦靈活,吃苦耐勞,能及時(shí)處理上級(jí)安排的事宜。
7、Multi-national company working experience will be a plus
有外資企業(yè)工作經(jīng)驗(yàn)者更佳。