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更新于 2025-05-30 00:00:01

呼叫中心客服代表(粵語)

6000-7000元
  • 重慶渝中區(qū)
  • 1-3年
  • 高中
  • 全職
  • 招20人

職位描述

電話客服倒班制客運服務(wù)
Chongqing | Cantonese Speaker | Airline Customer Contact Center Agent
China - CN |Chongqing - CKG, China - CN | Customer Service | 2400007O
Be part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Chongqing Contact Center in China. This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Center Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service. Your specific responsibilities will include:
  • Respond professionally to customer calls and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
  • Receive in-bound calls from customers in order to provide information/ updates as and when required.
  • Make out-bound calls to provide update or follow up with customers.
  • Handle multi-products and services as required and escalate queries to your Senior Contact Center staff when appropriate.
  • Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
  • Support E-commerce, Trade and Frequent Flyer Program activities.
  • Process ticket refunds.
  • Handle customer complaints.
  • Upon joining, you will undergo 8 weeks of classroom training and successful completion with the required score is mandatory and additional 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies.
  • We have a team of experts and industry professionals who will support and work with you through-out your training journey
If you are successful, you will receive a competitive salary package, travel benefits, annual leave, and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you.
Be part of an extraordinary story? Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll
find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications About you The ideal candidate for this role will have the following qualifications: Education background and Experience
  • High School Qualification with 1 year of job-related experience in Customer Services
  • Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.
  • Computer Literate and good typing skills
Communication Skills
  • Fluent in English and Cantonese
  • Efficient in managing call from a high-volume and fast-paced environment.
  • Able to handle pressure well; remains composed and calm and maintains a positive outlook when faced with difficult situations.
  • Able to stay focused and calm during and after a difficult conversation.
  • Displays patience, resilience and highest levels of professionalism in stressful situations.
  • Adopts a flexible approach; is able to adapt if the situation demands.
Quality and skills
  • Interactive, customer service oriented with warm, cheerful and expressive personality.
  • Customer focused and always drives customer satisfaction when responding to customer enquirers and calls.
  • Polite, reliable, knowledgeable and able to adapt to changing requirements.
  • Open to new learning and flexible to adapt to new concepts and system.
  • Able to perform under pressure.
  • Flexible to work on shifts as required. (Note that there is no night shift schedule for the Chongqing Contact Center)
You must be willing to relocate or to be based in Chongqing, China and need to work from office.
About Qatar Airways Group? Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

工作地點

重慶渝中區(qū)民權(quán)路28號英利國際金融中心

職位發(fā)布者

李女士/HR

昨日活躍
立即溝通
公司Logo卡塔爾航空集團公司重慶代表處
Qatar AirwaysAs one of the World’s 5-star airlines, Qatar Airways is dedicated to excellence and continuous improvement. We apply this same philosophy towards our people where we provide diverse career focus, continual development and training.If you are looking for a challenging career which carries a competitive remuneration package and benefits associated with the industry, this is the place for you.
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