職位描述
大學(xué)英語六級英語專業(yè)四級英語專業(yè)八級在線客服英文客服醫(yī)療設(shè)備/器械
Job Responsibilities:
Qualifications:
Salary and Benefits:
- Provide expert product knowledge support to international distributors via video calls, online platforms, and email. This includes guidance on installation, usage, and troubleshooting common issues.
- Proactively assist distributors in mastering standard troubleshooting processes to enhance their independence. Focus on educating distributors to improve their self-sufficiency.
- Collaborate with internal technical teams to address complex issues and deliver timely solutions.
- Manage and resolve distributor complaints by accurately documenting issues, formulating solutions, and escalating unresolved problems to the appropriate departments for follow-up until resolution.
- Regularly update distributors on new products, policy changes, promotions, and business process updates to ensure they remain informed and adhere to standard procedures.
- Gather and organize distributor feedback to help optimize product design and service processes.
- Analyze and categorize feedback, submitting detailed reports to relevant departments to drive improvements.
- Guide distributors in using after-sales systems, ensuring they can effectively submit and manage issues.
- Assist in organizing product training to enhance distributors' knowledge of products and services.
- Bachelor’s degree or higher.
- Minimum typing speed of 45 words per minute.
- Fluent in English (both written and spoken), with the ability to provide troubleshooting and training via phone or video calls. Proficiency in a second language is a plus.
- At least 2 years of experience in international customer service or technical support. Experience with medical devices, consumer electronics, or technical products is preferred.
- Familiarity with cross-border customer support processes and tools.
- Proficient in CRM systems, email management tools, and ticketing software.
- Strong written and verbal communication skills, with the ability to convey technical and business information clearly and effectively.
- Excellent customer service skills, focused on empowering distributors and enhancing their problem-solving capabilities.
- Quick learner with the ability to grasp product technologies and business processes rapidly.
- Detail-oriented, responsible, and capable of collaborating across departments.
- Free shared dormitory accommodation for the first 3 months.
- Night shift allowance of ￥20 per shift for work past 10 PM.
- Year-end bonus (13th-month salary), based on company performance.
- Minimum 5 days of paid annual leave, annual health check-ups, birthday gifts, and team-building activities.
- Opportunities for annual promotions and salary adjustments.
- Strong learning environment, with subsidies for obtaining industry-related certifications.
- A dedicated growth mentor during onboarding.
工作地點(diǎn)
長沙岳麓區(qū)湖南省檢驗(yàn)檢測特色產(chǎn)業(yè)園-A1棟
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職位發(fā)布者
黃女士/總監(jiān)
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