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A Payroll Manager mission is to lead, direct, motivate and develop a group of consultants to exceed team objectives and targets while ensuring client satisfaction and that company policies and procedures are adhered to Team Management Monitors team performance and productivity, all areas of performance metrics and identify opportunities for development to ensure that standards are met across the board Coaches, develops and supports direct reports to maximise individual contribution both to exceed business goals and achieve their full potential and career aspirations Managing a team of consultants, monitors & helps improve individual performance and maintain high morale Conducts periodic reviews with the team members and helps them in improving performance Operation Functions Works closely with Team lead to ensure effective delivery of services to client, and identifies training needs as it relates to specified process area Leads the resolution for escalated and complex issues raised by the client or internal business partners Communicates with clients, particularly, HR Business Partners / Service Managers as needed Receives and tracks to completion any escalated inquiries and accurately denotes such inquiries into tracking system, determines the most effective method of resolution, and creates and resolves cases daily Identifies and assists with implementing process improvements based on one or more specific process areas Performs quality audits on transactions Cascades latest process related inputs/updates from the client /management to the floor Areas of Knowledge In depth knowledge of processes, policies and regulations within the area of Payroll, Benefits Administration and employment law/legislation appropriate to the clients geography Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) cS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.) People Management/Leadreship Fluent in English