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We are seeking to build a series of high-performing teams of Customer Service Advisors to join us on our journey of growth and expansion into the Thai market. You will be passionate about travel, you build rapport quickly and you have a customer-centric view of the world. These aspects will come through in all your interactions with our customers, whether on the phone, by email or by chat. In return we offer you a great work environment, a good benefits package and an intensive training programme to help you hit the ground running. The standard working pattern would be 40 hours per week, over 5 days with 2 days off each week. We will happily discuss the different shift patterns available during our selection process. Serve clients in Thai and English for inquiries on different Trip products (flights, hotels and trains) and questions on their bookings; Solve the problems for clients via Call, Chat and Email; Handle clients problems with empathy and patience in a goal-driven environment; Work as part of a high-performing team, supporting and helping colleagues when required; Attend regular team updates; Keep up-to-date with latest promotions and initiatives; Read, understand and follow the Company Policies and Procedures; 我們正在尋找客戶顧問，他們將為攜程的客戶提供從酒店預訂到機票以及所有關(guān)于旅行的產(chǎn)品支持。作為攜程的代言人，你將運用你的人際關(guān)系技巧和熱情，讓旅行者信任我們，照顧好他們的旅行。 這個職位有競爭力的薪酬，全面的福利，以及各種支持你發(fā)展的機會。你是否有能力成為我們充滿活力和快速發(fā)展的團隊的一員？ 通過電話、聊天或電子郵件，用泰語協(xié)助客戶的咨詢和關(guān)注。 與客戶進行有效的溝通，表現(xiàn)出同情心和耐心。 作為高績效團隊的一員工作，支持和幫助同事和你的團隊領(lǐng)導。 在內(nèi)部和外部宣傳攜程的文化。 協(xié)助完成團隊領(lǐng)導/主管分配的特別項目。 Bachelor degree or above, or significant relevant similar experience; Strong communication skills in English; Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills; Proficient typing abilities with a better than average English -typing speed; Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes; Ability to listen and build rapport quickly; Enthusiastic yet conscientious and diligent approach to work; Completer-finisher with a good attention to detail. Ability to touch-type; Passionate about travel. 熟練掌握英語的口頭和書面表達能力。 有幫助和支持他人的熱情。你能從拯救別人的過程中獲得一種成就感。 能夠接受輪班工作（上午、白天、下午和晚上），以及在周末和公共假期工作。 良好的計算機技能和微軟辦公室知識（Word、Excel、PowerPoint等）。 態(tài)度積極，具有前瞻性，工作勤奮，注重結(jié)果。