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崗位職責(zé)： 1. 項(xiàng)目啟動(dòng)與監(jiān)控 通過(guò)我們的集中技術(shù)響應(yīng)客戶(hù)對(duì)新項(xiàng)目的要求 理解并遵守個(gè)別項(xiàng)目指令，并與項(xiàng)目團(tuán)隊(duì)有效溝通 通過(guò)向項(xiàng)目團(tuán)隊(duì)提供詳細(xì)的預(yù)算、時(shí)間表和指示，并預(yù)測(cè)成功完成項(xiàng)目的陷阱或潛在障礙，啟動(dòng)所有項(xiàng)目相關(guān)工作 與制作團(tuán)隊(duì)的不同成員合作，評(píng)估工作范圍，并為翻譯項(xiàng)目和要求估算成本和時(shí)間表 2. 客戶(hù)管理 作為外部客戶(hù)聯(lián)系人和內(nèi)部項(xiàng)目團(tuán)隊(duì)人員之間的中心聯(lián)絡(luò)點(diǎn) 主動(dòng)了解客戶(hù)的行業(yè)、業(yè)務(wù)需求和公司文化，教育項(xiàng)目團(tuán)隊(duì)，提供高水平的服務(wù) 設(shè)定、管理并滿(mǎn)足客戶(hù)期望 監(jiān)控和溝通項(xiàng)目進(jìn)度，確保嚴(yán)格遵守最后期限和預(yù)算，最終產(chǎn)生高質(zhì)量的可交付成果 調(diào)查客戶(hù)投訴，并與客戶(hù)和項(xiàng)目團(tuán)隊(duì)人員討論問(wèn)題，創(chuàng)造性地解決問(wèn)題以緩解問(wèn)題 確保在提交給項(xiàng)目團(tuán)隊(duì)之前，與客戶(hù)一起處理和解決任何缺陷 經(jīng)驗(yàn)要求 本科以上學(xué)歷 優(yōu)秀的英語(yǔ)和中文書(shū)面和口頭溝通能力 優(yōu)秀的問(wèn)題解決和分析能力 1-2年客戶(hù)服務(wù)或項(xiàng)目管理經(jīng)驗(yàn) 較強(qiáng)的組織、解決問(wèn)題和分析能力。 具備MS Office的工作知識(shí)(此處添加技術(shù)系統(tǒng)) 能夠優(yōu)先安排任務(wù)，并在團(tuán)隊(duì)環(huán)境中工作。 必須愿意學(xué)習(xí)新事物，接受挑戰(zhàn)，并在成功中茁壯成長(zhǎng) Who are we? As the world’s largest provider of language and technology solutions, TransPerfect is committed to deliver high quality localization solutions for our clients across various industries. TransPerfect Korea is looking for a as a Client Services Associate to join our dynamic and innovative team. As a Client Services Associate, you’ll be an essential link between our clients and internal production team, working to ensure client satisfaction in all facets of our services. Your responsibilities include… Project Initiation & Monitoring · Respond to client requests for new project initiatives through our centralized technology · Understand and abide by individual project instructions and effectively communicate to the production team · Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion · Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests Client Engagement · Serve as the central point of contact for and liaison between external client contact and internal production staff · Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service · Set, manage and fulfill client expectations · Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables Project Troubleshooting · Investigate client complaints where applicable and discuss issues with clients and production staff and creatively problem solve to alleviate issues · Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team We’re looking for candidates who have… · A Bachelor’s degree or higher qualifications · Excellent written and verbal English & Chinese communication skills · Exceptional problem solving and analytical skills · 1-2 years’ of customer service and/or project management experience · Strong organizational, problem-solving, and analytics skills. · Working knowledge of MS Office (add tech systems here) · Ability to prioritize and schedule tasks and work in a team environment. · Must be willing to learn new things, be open to challenges and thrive on success