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精通日語者優(yōu)先 崗位職責(zé)： 1. 維護(hù)客戶關(guān)系，為公司客戶提供完整準(zhǔn)確的咨詢服務(wù)及信息，解決客戶問題，提高客戶滿意度； 2. 及時(shí)更新客戶服務(wù)內(nèi)容；維護(hù)客戶稿件發(fā)布平臺(tái)；執(zhí)行領(lǐng)導(dǎo)安排的工作； 3. 與客戶保持良好的互動(dòng)，積極主動(dòng)拜訪客戶，搜集客戶需求，處理客戶投訴，與客戶保持良好的溝通； 4. 認(rèn)真完成經(jīng)理分配的工作，整理發(fā)布案例，制作發(fā)布報(bào)告等； 5. 保證平臺(tái)的數(shù)據(jù)準(zhǔn)確，積極參與各平臺(tái)的整合，提升部門工作效率。 任職要求： 1. 本科以上學(xué)歷，2年以上工作經(jīng)驗(yàn),有客戶服務(wù)經(jīng)驗(yàn)者或者金融財(cái)經(jīng)行業(yè)背景的優(yōu)先； 2. 熟練使用office 辦公軟件，PPT操作熟練； 3. 良好的英語聽說讀寫基礎(chǔ)，大學(xué)英語四級(jí)以上； 4. 耐心，責(zé)任心強(qiáng)，具有較好的團(tuán)隊(duì)合作精神和執(zhí)行力； Responsibilities

• Communicates with clients during customer service issues by investigating root cause, providing regular updates on status of issue and following through to resolution.

• Maintain Client information on company’s platform on time; Collaborates with IT team to reporting platforms issues / challenges and understand the system enhancements.

• Keep a good relationship with clients, Executes ongoing maintenance of setting up and reactivating closed accounts for the sales teams within the database.

• Making Client annual or quarterly report after distribution and explain the reports to clients.

• Examines current CR processes to identify and implement new opportunities for enhancement, improve expediency, enhance overall client satisfaction.

Requirements :

• Bachelor’s degree (or above) ;Minimum 2 years of experience

• Advanced oral and written in English

• Solid time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.