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WHAT YOU'LL NEED TO HAVE Knowledge Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people Strong knowledge of the omnichannel customer meeting (within Sales or Resolutions) Strong knowledge of how to motivate and empower both generalists and specialists individually as well as to create togetherness within teams Deep understanding of the leadership styles needed to balance different needs among co?workers (e.g. high level of creativity, detailed knowledge and clear ways of working) Good knowledge of change management and understanding of key factors for a successful change initiative Broad knowledge of the Remote Customer Meeting Point business and the business goals General knowledge of the people planning process and the recruitment process as well as understanding how to contribute to these Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels Basic knowledge about Ingka processes, IKEA product range and services Good knowledge about relevant Ingka systems and tools Motivation Motivated by sharing and living the IKEA culture and values Passion for home furnishing and people's life at home Passion for leading others and energised by developing and challenging people to reach set individual goals Energised by togetherness and reaching common goals as a team Motivated by working in a dynamic and result driven retail environment Capabilities Strong comunication and interpersonal skills combined with ability to practise inspirational IKEA leadership for co-workers with different competences and needs Ability to solve problems and handle conflicts, always with IKEA values at heart Ability to empower others to achieve set goals, using individualised techniques that trigger motivation and development Ability to analyse risks and consequences of a change initiative Ability to assess and improve quality YOUR RESPONSIBILITIES Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviours Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft-skills in the customer meeting Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals Identify improvement needs in the work environment thus contributing to create a great place to work Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximising business outcomes Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers ABOUT THIS WORK AREA The Remote Customer Meeting Point, an integrated part of the new IKEA Omnichannel retailing system, drives and enables sustainable, extraordinary growth in a new era of remote meeting the customer (Sales & Resolutions). It empowers and drives outcomes to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA co?workers in a remote setting.