職位描述
.NETC#前后端開發(fā)計(jì)算機(jī)軟件
We are seeking a hard-working and experienced Support Analyst with expertise in .NET, Vue.Js, SQL Server, and PL/SQL to join our team. The Support Analyst will be responsible for providing exceptional 24x5 technical support to internal and external customers, ensuring the smooth operation of our digital tools and applications. You must have strong problem-solving skills, a deep understanding of the full application stack, and the ability to analyze and recreate issues. Additionally, you should have experience in working with different support teams, handling support tickets, and root cause analysis.
我們正在尋找一位勤奮且經(jīng)驗(yàn)豐富的支持分析師，要求具備.NET、Vue.Js、SQL Server和PL/SQL方面的專業(yè)知識(shí)，以加入我們的團(tuán)隊(duì)。支持分析師將負(fù)責(zé)為內(nèi)部和外部客戶提供卓越的24x5技術(shù)支持，確保我們的數(shù)字工具和應(yīng)用程序的順暢運(yùn)行。你必須具備強(qiáng)大的問題解決能力，對(duì)整個(gè)應(yīng)用堆棧有深入的理解，并且能夠分析和重現(xiàn)問題。此外，你應(yīng)有與不同支持團(tuán)隊(duì)合作的經(jīng)驗(yàn)，能夠處理支持工單和進(jìn)行根本原因分析。
Job Responsibilities
- Provide 24x5 follow-the-sun technical support for internal and external customers
- 提供24x5的技術(shù)支持服務(wù)，服務(wù)于內(nèi)部和外部客戶
- Handle and resolve support tickets efficiently, ensuring customer satisfaction
- 高效處理和解決支持工單，確?？蛻魸M意
- Provide Tier 1 and Tier 2 technical support, escalating issues as necessary to the appropriate support teams
- 提供一級(jí)和二級(jí)技術(shù)支持，必要時(shí)將問題升級(jí)至適當(dāng)?shù)闹С謭F(tuán)隊(duì)
- Collaborate with other internal support teams to handle and resolve customer issues
- 與其他內(nèi)部支持團(tuán)隊(duì)合作，處理和解決客戶問題
- Develop a thorough understanding of the full application stack, including end-to-end connectivity and integration points with ERP and other edge applications
- 深入理解整個(gè)應(yīng)用堆棧，包括端到端的連通性和與ERP及其他邊緣應(yīng)用程序的集成點(diǎn)
- Analyze and recreate issues to resolve root causes and recommend solutions
- 分析和重現(xiàn)問題，以解決根本原因并推薦解決方案
- Maintain a comprehensive knowledge of UX best practices and ensure that customers have seamless interactions with our digital tools
- 保持對(duì)用戶體驗(yàn)***實(shí)踐的全面了解，確?？蛻襞c我們的數(shù)字工具有無(wú)縫的交互體驗(yàn)
- Identify and implement continuous improvements, streamlining support processes and enhancing the overall customer experience
- 識(shí)別并實(shí)施持續(xù)改進(jìn)，簡(jiǎn)化支持流程并提升整體客戶體驗(yàn)
Basic Qualifications
- Proactive and self-motivated, with a willingness to learn and continuously improve.
- 積極主動(dòng)，自我激勵(lì)，愿意學(xué)習(xí)和持續(xù)改進(jìn)
- 3+ years of experience in technical support, with specific expertise in .NET, Vue.Js, SQL Server, and PL/SQL
- 3年以上技術(shù)支持經(jīng)驗(yàn)，具有.NET、Vue.Js、SQL Server和PL/SQL方面的專業(yè)知識(shí)
- Comprehensive understanding of the full application stack, including end-to-end connectivity and integration points
- 對(duì)整個(gè)應(yīng)用堆棧有全面的理解，包括端到端的連通性和集成點(diǎn)
- Familiarity with UX standard methodologies and an ability to ensure an exceptional digital experience for customers
- 熟悉用戶體驗(yàn)標(biāo)準(zhǔn)方法論，并能確保為客戶提供卓越的數(shù)字體驗(yàn)
- 具有根本原因分析和問題解決的經(jīng)驗(yàn)
- Superb communication and customer service skills, with a solid focus on maintaining customer satisfaction
- 出色的溝通和客戶服務(wù)技能，專注于維護(hù)客戶滿意度
- Ability to work well independently and as part of a team, adapting to changing priorities and managing multiple tasks concurrently
- 能夠獨(dú)立工作，也能作為團(tuán)隊(duì)的一部分，適應(yīng)變化的優(yōu)先級(jí)并同時(shí)管理多項(xiàng)任務(wù)
- Experience using support ticket management systems.
- 有使用支持工單管理系統(tǒng)的經(jīng)驗(yàn)
- Familiarity with Agile methodology and standard processes.
- 熟悉敏捷方法論和標(biāo)準(zhǔn)流程
工作地點(diǎn)
長(zhǎng)安區(qū)艾默生科技資源(西安)有限公司
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職位發(fā)布者
張?chǎng)?HRBP
立即溝通
艾默生科技資源艾默生科技資源（西安）有限公司美國(guó)艾默生電氣公司（以下簡(jiǎn)稱 Emerson，美國(guó)紐約證券交易所代碼: EMR)是技術(shù)與工程領(lǐng)域的全球領(lǐng)袖，在商業(yè)、工業(yè)和消費(fèi)者市場(chǎng)中，為全世界的客戶開發(fā)并提供創(chuàng)新的解決方案。成立于1890年的 Emerson，總部在美國(guó)密蘇里州圣路易斯市。擁有 60多家業(yè)務(wù)單元，在 150多個(gè)國(guó)家設(shè)有 235家生產(chǎn)設(shè)施。Emerson通過網(wǎng)絡(luò)能源、過程管理、工業(yè)自動(dòng)化、環(huán)境優(yōu)化技術(shù)、及商住解決方案五大業(yè)務(wù)，為全球工業(yè)、商業(yè)及消費(fèi)者市場(chǎng)的客戶提供創(chuàng)新性的解決方案。2012財(cái)年銷售額達(dá)到 244億美元。 Emerson長(zhǎng)期排名《財(cái)富》美國(guó)和全球 500強(qiáng)企業(yè)行列，榮獲《財(cái)富》全美最受贊賞企業(yè)之一，更在電子行業(yè)中名列第三。2012年，艾默生憑借其對(duì)創(chuàng)新的承諾、創(chuàng)想的保護(hù)及發(fā)明專利的商業(yè)化，獲得由湯森路透評(píng)選的 2012年全球創(chuàng)新企業(yè) 100強(qiáng)殊榮。從 2008至 2012年，范大為（David N. Farr）連續(xù)五年被美國(guó)《機(jī)構(gòu)投資者》雜志評(píng)為“全美最佳首席執(zhí)行官”。艾默生科技資源（西安）有限公司是艾默生在中國(guó)西安投資組建的全資子公司，公司位于西安高新技術(shù)產(chǎn)業(yè)開發(fā)區(qū)。艾默生科技資源（西安）有限公司的宗旨是使用先進(jìn)商業(yè)技術(shù)和現(xiàn)代管理理念及方法提供共享業(yè)務(wù)平臺(tái)，并為有關(guān)業(yè)務(wù)產(chǎn)品在中國(guó)及世界市場(chǎng)上取得在質(zhì)量、成本和效率方面具有競(jìng)爭(zhēng)力的地位。公司應(yīng)采用適用的先進(jìn)技術(shù)和管理方法結(jié)合投資者的實(shí)力，提高經(jīng)濟(jì)效率和為投資者帶來(lái)滿意的經(jīng)濟(jì)利益。 EMERSON(NYSE: EMR), is a global technology and engineering leader in developing and delivering innovative solutions for customers worldwide for commercial, industrial and consumer markets. Founded in St. Louis, Missouri, USA in 1890, with more than 60 business units around the world, Emerson operates in 235 manufacturing locations worldwide and markets its products in over 150 countries. Emerson provides innovative solutions for customers in industrial, commercial, and consumer markets through its network power, process management, industrial automation, climate technologies, and commercial& residential solutions businesses. Sales in fiscal 2012 amounted to US$24.4 billion. Emerson consistently ranks as one of the largest corporations in the Global 500 and US 500 lists by Fortune magazine. It is also recognized as one of the“World’s Most Admired Companies” by Fortune, coming third in the electronics industry category. In 2012, Emerson is recognized as one of the“Top 100 Global Innovators” by Thomson Reuters for its commitment to innovation, protection of ideas and commercialization of invention. David N. Farr was ranked among the best CEOs in America by Institutional Investor magazine for five consecutive years from 2008 to 2012.Emerson eResource(Xi’an) Co., Ltd. is a wholly owned American corporation, a subsidiary of Emerson that it’s invested& established in Xi’an. The purpose of the Company is to use advanced commercial technology and modern management concepts and methods to provide Shared Business Platform and to gain a competitive position in cost, quality and efficiency. The company shall adopt applicable advanced technology and management methods in order to increase the economic efficiency and generate satisfactoryeconomic benefits.公司郵箱：hr.xian@emerson.com公司地址：西安市高新區(qū)錦業(yè)一路34號(hào)西安軟件園研發(fā)大廈H座5層
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