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Detailed Responsibilities 具體工作職責(zé) In charge of daily operational activities, liaise with local agents/carriers etc. to solve the basic problem independently. 與地面代理、承運(yùn)人等聯(lián)系進(jìn)行相關(guān)操作事宜，并能獨(dú)立地解決基本問題 Report or Consult the problems from your leader for those you could not deal with. Do not hold anymore. 及時(shí)上報(bào)問題或者向你的主管尋求解決方案，切勿滯留 Ensure to reply email, inquiries timely without any delays. Never put off the works today till tomorrow. 當(dāng)日事當(dāng)日畢，保證及時(shí)回復(fù)郵件、詢價(jià)等 Ensure outstanding / overdue / run off are processed promptly according to company’s KPI. 保證“應(yīng)收賬款”/“超期未付款”/ run off 等及時(shí)處理并力求在合理指標(biāo)內(nèi)（與公司KPI要求的標(biāo)準(zhǔn)相比） Ensure Friendliness, Hospitality & Loyalty to clients and buildup trust. 以友善、親切和忠實(shí)的態(tài)度對(duì)待客戶、與之建立信任關(guān)系 Quality Control: ensure data input correctly, invoice issues effectively in your group. Check and Complete open files on weekly basis. 操作質(zhì)量掌控：及時(shí)準(zhǔn)確錄入系統(tǒng)信息、賬單在有效時(shí)間內(nèi)開出。 每周檢查file并及時(shí)關(guān)掉 Ensure “Zero” defect service to achieve client’s satisfaction. 力求“零”失誤率、達(dá)到客戶滿意度 Ensure company procedures, service standards are fully implemented and followed at all times. 在任何時(shí)候都要保證按公司的操作流程和服務(wù)標(biāo)準(zhǔn)來完成工作 Close cooperate with other division like Customer Service, Sales, GTW and other branches etc. 與其他部門比如客戶服務(wù)、銷售、GTW 以及其他分公司等保持通力合作 Maintain the positive team working spirit and working environments. 保持積極的工作態(tài)度和環(huán)境 Other tasks assigned by superior. 主管領(lǐng)導(dǎo)分配的其他工作