職責(zé)描述:
The delivery Service Engineer is focusing on delivering standard service and keep customer satisfaction rate, as well as be familiar with Dr?ger medical devices' installation, repair, maintenance and Technical Solution Bulletin (TSB) procedure
Installation & training(20%)
- Perform warranty and installation in accordance with company procedures and standards
- Provide usage of product training per the standard requirement
Maintenance(55%)
- Perform paid job repair to non key customer (quote, negotiate and confirm price with customer under Key account engineer’s)
- Implement corrective repairs, and identify/ feedback unexposed quality problems if any via dedicated system to the Headquarter as appropriate
- Execute technical corrective actions
- Perform preventive maintenance visits for contractual customer
- Track installed base accuracy & variances for non key account
- Provide support to Sales for exhibition
Stakeholder management(10%)
- Maintain a good relationship with existing customer
- Understand customer’s complain and help to escalate them to the appropriate level
Contract Management(10%)
- Collect accounts receivable for his/her territory
- Renew service contract in his/her territory upon request
Others(5%)
- Follow company process for parts management and book daily work in related system
The job is performed under the supervision of key account Service Engineer
任職要求:
- Bachelor degree in electronics, biomedical engineering or a comparable combination of education and experience
- 0-2 years experience as in-house engineer or field engineer in medical device industry
- Basic level of MS Office
- Basic level of English in written, oral and read
- Have basic knowledge of company products
- Basic level of customer oriented mindset
- Basic level of cooperate and communication skills
- Basic level of result driven
- Basid level of focus on quality
- Can work independently
Ps :base 西安
德?tīng)柛袷轻t(yī)療與安全技術(shù)領(lǐng)域的全球領(lǐng)導(dǎo)者。德?tīng)柛裆a(chǎn)醫(yī)療和安全技術(shù)產(chǎn)品。我們通過(guò)這種方式保護(hù)、支持和拯救來(lái)自世界各地的醫(yī)院、消防部門、救援服務(wù)、政府機(jī)構(gòu)、采礦和工業(yè)部門的人員的生命。公司于 1889年在德國(guó)呂貝克成立,采用家族運(yùn)營(yíng)模式。經(jīng)過(guò)五代人的不懈努力,德?tīng)柛駱I(yè)已成為一家全球性的上市集團(tuán)。德?tīng)柛裨谌驌碛?15000多名員工,在 190多個(gè)國(guó)家/地區(qū)設(shè)有代表辦事處。2021年,公司的凈銷售額達(dá)到約 33億歐元。德?tīng)柛窦夹g(shù)在全世界得到了廣泛應(yīng)用。我們的業(yè)務(wù)遍布大約 50個(gè)國(guó)家/地區(qū),并且直接在客戶所在地設(shè)有我們自己的銷售和服務(wù)公司。德?tīng)柛窆驹缭诒臼兰o(jì)五十年代便開(kāi)始活躍于中國(guó)醫(yī)療設(shè)備和工業(yè)安全產(chǎn)品的各大領(lǐng)域。德?tīng)柛竦拈_(kāi)拓者們始終堅(jiān)守著“大膽創(chuàng)新、以質(zhì)取勝”的辦事原則,在中國(guó)贏得了一定的市場(chǎng)份額。為了確保產(chǎn)品適應(yīng)于中國(guó)市場(chǎng)和保證德?tīng)柛裨谑澜绺鞯厮J(rèn)的售后服務(wù)質(zhì)量,德?tīng)柛穹謩e于一九九四年和二〇〇〇年在上海投資和建立了公司,負(fù)責(zé)德?tīng)柛竦聡?guó)和北美在中國(guó)的一切醫(yī)療業(yè)務(wù),并擁有雇員七百多人。一九九六年,德?tīng)柛癜踩鋺糁袊?guó),現(xiàn)有二百多名員工。作為全球重要的市場(chǎng)之一,為德?tīng)柛裨诖笾腥A區(qū)安全領(lǐng)域的客戶提供量身定制的安全解決方案。Dr?ger is a leading international company in the fields of medical and safety technology. In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry.Founded in Lübeck in 1889, Dr?ger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Dr?ger has more than 15,000 employees worldwide and is present in over 190 countries around the globe. The company generated revenues of around 3.3 billion euros in 2021. The Group maintains sales and service organizations in over 50 countries.關(guān)于公司更多信息,請(qǐng)查閱德?tīng)柛窆倬W(wǎng):https://www.draeger.com/zh_cn/Home微信公眾號(hào)請(qǐng)搜索:德?tīng)柛窦覉@德?tīng)柛襻t(yī)療德?tīng)柛癜踩?/div>公司主頁(yè)